How should an LCPAA handle service referrals and coordination with DFPS?

• A. Establish unclear referral processes.
• B. Establish clear referral processes, share pertinent information within privacy rules, and coordinate services to meet the child’s needs.
• C. Share all information publicly with no privacy controls.
• D. Only refer when a barrier is obvious.

Answer: (B)

A clear, coordinated approach to referrals is essential for meeting a child’s needs. Establishing clear referral processes creates consistent steps, timelines, and points of contact so referrals move smoothly and responsibilities are understood by everyone involved. This helps avoid delays and gaps in services.

Sharing pertinent information within privacy rules is crucial because it allows the right people to coordinate care without compromising confidentiality. Only the information necessary to plan and deliver services should be shared, and it must be handled in compliance with privacy laws and agency policies. This keeps the child’s and family's information secure while enabling effective collaboration with DFPS and service providers.

Coordinating services to meet the child’s needs ties the referral work to an integrated plan that addresses safety, permanency, and well-being. It ensures all supports—housing, education, medical care, counseling, and family supports—work together rather than in isolation, and it aligns with the child’s case plan and DFPS involvement.

Why the other approaches don’t fit: unclear referral processes introduce confusion and delays; sharing information publicly with no privacy controls breaches confidentiality and legal requirements; waiting to refer only when a barrier is obvious is too reactive and risks missing opportunities for early intervention and coordinated support.